5555 bat Privacy Policy

1.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification, 21+)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or any age-verification document details (if required)

1.2 Financial Transaction Information

We keep records of transactions carried out through bKash, Nagad, Rocket, Upay, and bank transfer for deposits and withdrawals. This includes the transaction amount, date, method, and reference number. Full card or bank account details are not stored on our servers.

1.3 Technical and Usage Information

When you use our site or app, the following information is collected automatically:

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Time spent on the site, pages viewed, and links clicked
• Data collected from cookies and similar tracking technologies

1.4 Support and Communication Information

When you speak with our support team via live chat or email, a record of that conversation may be kept for service quality improvement and account security purposes.

2.1 Account Management and Identity Verification

The primary purpose of information collected on 5555 bat is to keep your account secure and manage it properly. We use the information provided during registration to verify your age and identity, which is required to meet the 21+ age condition.

2.2 Financial Transaction Processing

Transaction-related information is used to process deposit and withdrawal requests, maintain transaction history, and resolve any financial disputes.

2.3 Security and Fraud Prevention

Technical information is analysed to detect fraudulent activity, prevent attempts to open multiple accounts, and stop unauthorised access to accounts. All data is kept secure using SSL encryption.

2.4 Service Improvement

Usage information is analysed to improve the user experience, develop new features, and identify technical issues on the platform. This information is never used to identify any individual separately.

2.5 Promotions and Communications

Your mobile number and email may be used to send new bonus offers, promotional updates, and important service-related notifications to your account. You may request to stop receiving such messages at any time.

3.1 Service Providers

Necessary information is shared with payment processors (such as bKash, Nagad, Rocket, Upay, and banking partners), technical infrastructure providers, and security service providers. Each of these organisations is contractually bound to fulfil data protection obligations.

3.2 Legal Obligations

We may provide information when required by a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, only the information specified in the particular request is supplied.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. In that case, the new entity will be bound by the terms of this Privacy Policy.

4.1 Use of Cookies

Cookies are used on the 5555 bat website. A cookie is a small text file stored on your device that helps improve your experience using the site. Through cookies, we remember your login state, retain your language preference, and maintain the functionality of the site.

4.2 Types of Cookies

• Essential Cookies: Required for the basic operation of the site — without these, the site does not function properly.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us understand which parts of the site are used most, but do not identify any individual separately.

You can control or disable cookies from your browser settings, though this may affect some functionality of the site.

5.1 Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period for legal requirements, dispute resolution, or fraud prevention.

5.2 Security Measures

The following technical measures have been put in place to protect your information on 5555 bat:

• All data transfers are secured through SSL (Secure Sockets Layer) encryption
• Passwords are stored using hashing and encryption
• Automated security systems are in place to detect suspicious login attempts
• Server access is restricted to authorised staff only

5.3 Data Breach Situations

If a data breach occurs and it poses a risk to your rights or interests, we will make every effort to notify you and the relevant authorities as quickly as possible.

6.1 Right to Access and Correct Information

You can view the information stored and correct any inaccurate information from your account settings at any time. If you have difficulty updating any information, contact our support team.

6.2 Request to Delete Information

You may request deletion of your information by closing your account. However, some information may be retained for a specified period if required by legal obligations or ongoing dispute resolution.

6.3 Right to Opt Out of Promotional Communications

If you wish to stop receiving promotional messages from us, let us know via live chat or email. Service-related notifications (such as transaction confirmations) will continue to be sent for as long as your account is active.

7.1 Age Verification

All services on 5555 bat are exclusively for users aged 21 or above. Information from minors is not knowingly collected. If an incorrect age is provided during registration and this is detected, the account will be closed and the relevant information will be deleted.

7.2 Responsible Conduct

We are firmly committed to following the responsible gaming guidelines. If analysis of account activity suggests the possibility that a minor is using an account, we will take immediate action.

8.1 External Connections

The 5555 bat platform may have connections to payment gateways or other third-party services. These third parties have their own privacy policies, and 5555 bat is not responsible for their data-processing practices. You are advised to read each party's policy before using their services.

8.2 Game Providers

Games from various studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe are available on our platform. These organisations may process technical data required to operate the games (such as session IDs and game results). However, they do not directly receive your identity information.

9.1 Right to Make Changes

5555 bat reserves the right to modify or update this Privacy Policy when necessary. If any significant changes are made, a notification will be sent to your registered mobile number or email.

9.2 Effective Date

A revised policy will be considered effective from the date it is published. If you continue using the site after changes are made, you will be considered to have consented to the new policy. The date of the latest update can be seen at the top of this policy page.

10.1 How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team:

• 24/7 Live Chat — via the chat button at the bottom-right corner of any page on the site
• Email: [email protected]

Support is available in both Bengali and English.

10.2 Complaints Process

When a complaint is submitted, we will review it as quickly as possible and inform you of the resolution. We give the highest priority to privacy-related complaints.